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HCL Infosystems Limited, India’s premier Information Enabler and country’s leading ICT System Integrator and Distribution Company has provided technology to equip the police force to access automated information that travels faster helping the Police to reach crime scene immediately. Honorable Union Minister Mr. Shivraj Patil in presence of Hon’ble Lt Governor of Delhi Mr. Tajendra Khanna recently inaugurated the new Central Police Control Room at PHQ, Delhi. The control room consists of the state of art multimedia contact centre. The modern Control Room can also track all PCR vans fitted with GPS devices and coordinate their movement to help public.


HCL modernized the police control room through information and communication technology (ICT). HCL studied the requirements of the law and order enforcing agencies in major metros and found out that they receive a large number of calls related to information, complaints, distress, VIP movements, etc, which are handled manually. HCL realized that to improve the communication link between the callers and the police force, it would need to set up an automated solution.


According to Mr. George Paul, Executive Vice President, HCL Infosystems Ltd. “Today with the increasing threat perception and the need to protect lives and secure infrastructure, effective utilization of ICT for information enablement and empowering police services is an area of key importance. HCL is pleased to be a part of this initiative as we extend our support to the police department for securing and guarding lives of the citizens.”


Benefits to the Police Department:

  • Helps in round the clock availability, proper dissemination of information, connectivity to mobile PCR vans, immediate response to a call and online link with emergency services
  • The system promotes logical distribution of calls with improved communication links available to the citizens
  • It allows the police department to escalate calls to the PCR van network for ‘crime in progress’ situations

The Dial 100 solution contains Calling Line Identification (CLI) and Direct Inward Dialing (DID) to help in identification and routing. It also provides connectivity to mobile PCR vans through two-way radios/GPRS. Automating Control Rooms The Dial 100 solution automated the existing police control rooms. It helped in round-the-clock availability, proper dissemination of information, immediate responses to calls, online links with emergency services and, in turn, increased the efficiency of the organization.


It allows conferencing facilities with other emergency services. It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases. It also provides customized reporting of call center performances.


So far, the PCRs across the country followed the manual system of receiving calls. The police department has a ‘police control room’ (PCR) to monitorthe activities associated with law and order. PCR receives large number of calls. Which in turn transfer them to PCR vans stationed across the respective locations. These vans are connected with the control room through walkie-talkies.


Dial 100 Solution:

  • The Dial 100 system is transparent the information can be retrieved from the system as and when required
  • Verification of the information can be done at all the levels
  • The system is user authenticated & secure
  • The system can be upgraded as per the need of the State Police.

The incoming calls increase during a natural calamity, festivals or any special events. It was therefore essential for the police department to have an efficient mechanism to cater to the ever-increasing needs. The police department needed a solution to track telephone calls made, and to record the complaints registered on the phone. They also needed to speed up their response time and improve their communication links.


The solutions have been successfully rolled out in 22 cities across India; this includes metros like Chennai, Bangalore and Hyderabad. It is responsible for maintaining law and order, and preventing and detecting crimes.


About HCL Infosystems

HCL Infosystems Ltd, with annual revenue of US $ 3.1 billion (Rs. 12605 crores) is India’s premier information enabling and ICT System Integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. India’s leading System Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including Telecom, BFSI, E-Governance & Power. HCL has India’s largest distribution and retail network, taking to market a range of Digital Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and many more. HCL today has India’s largest vertically integrated computer manufacturing facility with over three decades of electronic manufacturing experience HCL desktops is the largest selling brand into the enterprise space. With India’s largest ICT services network that reaches to every corner of India, HCL’s award winning Support Services makes it the preferred choice of enterprise and consumers alike. For more information please visit us at www.hclinfosystems.in


About HCL Enterprise

HCL Enterprise is a $ 5.0 billion leading Global Technology and IT Enterprise that comprises two companies listed in India – HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India’s original IT garage start-ups. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises over 56,000 professionals of diverse nationalities, who operate from 18 countries including a pan India direct sales, distribution and support presence. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, log in at http://www.hcl.in

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