HCL InfiNet, a 100% subsidiary of HCL Infosystems, India’s premier information enabling and integration company, has received the ISO 9001:2000 certification for its Nokia Care service centers across the country. ISO 9001:2000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product and services that meets customer and applicable regulatory requirements. ISO 9001:2000 also aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
The Nokia Care center operation has been recommended by BVQI (Bureau Veritas Quality Institute) for ISO Certification. BVQI is today the most widely recognized certification body in the world, offering solutions in the key strategic fields of operations: Quality, Health & Safety, Environment and Social Responsibility. Certification adequacy audit has been conducted by TQMI (Total Quality Management Institute) for the Nokia service centers.
Speaking about the certification, J V Ramamurthy, President, HCL InfiNet, said, “ISO 9001:2000 certification by BVQI and TQMI is the most prestigious certification on quality and customer service standards that a company can get. We are happy that HCL Infinet has been able to provide services of international standard to customers across India. This Certification will enable us to further excel on the stiff service targets that we have set for ourselves to achieve”.
The strong product line from Nokia and customer friendly service and national distribution strength and reach of HCL Infinet Ltd. have helped in making Nokia Mobile Phones the most preferred brand of mobile phones in India. HCL Infinet Ltd. over a period of time has put in place a strong and dedicated retail network of Nokia Professional Centres, Nokia Priority Dealers and Re-distribution Stockiest across the country. HCL Infinet Ltd. also offers complete customer care solutions for any mobile phone related problems, through its nation wide network of Nokia Care Centres which are manned by highly skilled technicians. HCL InfiNet has so far set up 174 Centre in 80 cities with 18 Level III care centers (component level repair) and 17 level II Professional centers.
Very recently HCL Infinet launched ‘HCL Safeguard’, a free insurance scheme for all Nokia GSM handsets. The unique offer of insurance will cover Nokia GSM handsets in the first year against theft and further provides an extended warranty for the second year. The ‘HCL Safeguard’ insurance comes at no extra cost on purchase of a Nokia GSM handset from the HCL sales network.
About HCL InfiNet
HCL InfiNet is a 100% subsidiary of HCL Infosystems Ltd, India’s premier information enabling company. HCL InfiNet focuses on the ever-growing segment in Imaging, Telecom and Communication products solutions and services. Now it has an exclusive sale and support partnership with Toshiba Corporation, Japan, for sales and servicing of its imaging and photocopier products. HCL InfiNet’s product portfolio covers a range of other office automation and communication products through alliances with world leaders – including mobile communication products from Nokia, Duprinters from Duplo, LCD projectors from InFocus, Mass Mailing solutions from Pitney Bowes and voice and telecommunication solutions from Ericsson.
The Managed Network Service offerings for corporates include VPNs, ASP offerings, Co Location/ hosting, CDNs, security, corporate internet telephony solutions, technical and consumer help desks, 24/7 Network Operations Centre monitoring and a host of value added networking services. Consumer services include dialup PSTN/ISDN Internet access, Valufon calling cards and VoIP telephony devices.