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The success of a company in today’s market scenario where ‘customer is the king’, is determined by its excellence in service and support processes. This very fact is essentially one of the high points of HCL Infosystems’ success in the country. HCL Infosystems, India’s premier information enabling and integration company has been awarded the prestigious “Avaya Global Connect Customer Responsiveness Award, 2005” in the IT Hardware category. This Award evaluates and rewards India’s topmost companies, for its Customer Responsiveness policies & practices.


Acknowledging the award, Mr. George Paul, Executive Vice President, HCL Infosystems, said, “It is a matter of great pride for everyone at HCL Infosystems to receive the Avaya Global Connect Customer Responsiveness Award, which in my opinion is the most reckonable recognition of the outstanding efforts put in by our team. The feed back of our esteemed customers during the long journey of 30 years has been inspiring and encouraging us to excel all the time.”


HCL Infosystems in its quest for service excellence has been able to achieve this landmark recognition as a result of its committed Pan India Direct Support Infrastructure across 300 cities and towns in the country. HCL’s strength lies in over 4000+ employees spread over 170 offices, which gives it the advantage of offering a single window to IT, Office Automation and Communication product & services solution to the customers across the country. Such a nationwide presence sums up to be the largest such human resource capital of its kind in the IT business.


“HCL remains focussed on developing the skills which are essential for successful delivery of end-to-end IT infrastructure solutions encompassing the entire ecosystem of internationally proven customer relationship management practices which have matured into long lasting bond with our customers.” Mr. Paul added further.


Avaya Global Connect Customer Responsiveness Awards, 2005 is a coveted award launched by M/s Avaya Global Connect Ltd. The award evaluates India’s topmost companies, and rewards the best company for their Customer Responsive policies and practices.


Prof. M Janakiraman of IIM Lucknow conceptualized the award methodology, M/s AC Nielsen and M/s Ernst & Young were the research partners and process advisors respectively.


About HCL Infosystems

HCL Infosystems, India’s premier information enabling and integration company offers its customers technology solutions across multiple platforms. It has partnerships with some leading global player like Intel, AMD, Toshiba, Ericsson, Microsoft, Nokia and Sun Microsystems among others.


HCL Infosystems has direct customer service centres across 300+ locations and two ISO 9001 certified state-of-the-art manufacturing facilities. With a mission to provide world-class information technology solutions and services to enable its customers to serve their customers better, HCL Infosystems is forever setting new standards of IT in the country. For more information please visit www.hclinfosystems.in


About HCL Enterprise

HCL Enterprise is a leading Global Technology and IT enterprise with annual revenues of $2.7 billion (Rs.12, 000 cr). The HCL Enterprise comprises of two companies listed in India, HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India’s original IT garage start ups. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, Systems Integration, and distribution of technology and telecom products. The HCL team comprises of 30,000 professionals of diverse nationalities, who operate from 15 countries including 300 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information please www.hcl.in

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